Exchanges & Shipping

Our Panama Hats are unique. Given the handmade nature of our product they will vary slightly in size, colour and weave to those visible in the online store.
We recommend you simply measure your head before purchasing to ensure you are ordering the right size hat.
If, for any reason, you are not happy with your hat purchased online, ‘Sarah J Curtis’ is happy to discuss these details further with you in regards to the exchange of another hat, providing that the product is undamaged and in its original condition.
We do not offer refunds on change of mind or incorrect size post your purchase.
All return and exchange enquiries are to be made within 14 days of purchase and postage is not included for returns.
Please email with any queries regarding the return or exchange of a hat.
We will provide a return address on acceptance of your return.
We offer free shipping within Australia for purchases over $250.
Our products, including our signature hats, are professionally wrapped, packed and dispatched via Australia Post within with 1 business day of your placing an order.
Standard domestic: 1 – 4 business days
Express domestic: 1 – 3 business days
Express International: 2 – 7 business days
Standard International: 10 – 20 business days

Subscribe to Sarah J Curtis Collections to receive 10% off your fist order.