TERMS & CONDITIONS

Please note, all Panama hats are hand made and will vary slightly in size, colour and weave. Subtle variations are part of their unique nature. 

 

MOTHER'S DAY PROMOTION
 Until Sunday 12 May, with each order over $300, receive a complimentary handcrafted SJC leather tote bag, featuring delicate print in floral or leopard, and rose gold hardware. Simply add your chosen style to cart and use code ‘MADRE’ during checkout. Limit one tote bag per order. Valid until 12/05/19. 

 

PAYMENTS
 Online payments can be made by credit card using our payment gateway eWay, or with Paypal, AfterPay & zipPay online. All payments will be processed in AUD. 

  

SHIPPING & RETURNS
Please refer to our Shipping & Returns page for our refund policy and all information regarding delivery and returns. 

 

DISCOUNTS

Unless otherwise specified, we do not offer returns for a refund on any discounted product, unless faulty or damaged. This includes marked down items, sale products or items discounted through marketing/promotions/code discounts. Exchanges, subject to stock availability, can be processed for sale orders - and where applicable credit notes can be issued for sale returns. 

Only one discount code can be used per order and is not redeemable for cash or in-store. Discount codes are valid during promotion time and cannot be used at a later date. Discount codes must be applied at the time of checkout. The code cannot be applied to any orders retrospectively. 


PRICING 

SJC reserves the right to alter, update or change the pricing of any item available on the site at any time. In certain circumstances, SJC reserves the right to cancel or reject an order. This may happen where the requested product is unavailable, or if there is an error in the pricing or the product description posted on the site.

 All prices are shown in Australian dollars unless another currency is selected. The currency conversion is an indication and may not be correct at the time of purchase. All orders will be charged in AUD. 


PRIVACY

This Privacy Policy aims to give you information on how we collect and process your personal data.

The SJC website is referred to as 'we', 'us' or 'our' throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is at 18 Olphert Ave, Vaucluse, NSW. 

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

We may amend this Privacy Policy at any time by posting the amended terms herein. This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data.By using the SJC website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

keeping your personal information private is important to us and we do this in accordance with both Australian Law & the EU GDPR.

Collecting client information such as name, address, phone number, email address and credit card details is an integral part of providing many of our services. Circumstances where we may be required to collect personal details from you include:

  • Purchasing items online
  • Request to join our mailing list
  • Repairs and replacements
  • General Enquiries

This data is used to manage and complete orders, keep you up to date with promotional events, inform you of any changes to our website and for advertising purposes. SJC does not sell, rent or disclose your personal details unless required to by law. We may share some of the personal information we collect with service providers, and contractors who help us provide particular services. Including advertising services and providers. We would like to assure you that your information will not be divulged, excepting the aforementioned circumstances.

 

SECURITY

SJC uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ?https? rather than just ?http.? It is important for you to protect against unauthorised access to your passwords and your computer.

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

We understand the importance of your information and we treat it as strictly confidential. We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.

While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Please note that some of our services can only be provided if we have certain information. You have the right to request a copy of the information we have on file. You also have the right to request for any data to be removed/deleted. 

 

 

DISCLAIMER

By accessing and using the SJC website, you are consenting to the terms and conditions of this site and the collection of information.  SJC endeavours to keep the information on the SJC website up to date however it may contain errors and inaccuracies and may not be current at time of viewing.

SJC does not provide warranties of any kind on any of its products or on any information provided on the SJC website.

 SJC makes every effort to display information as accurately as possible. Computer monitors, tablets and mobile devices’ resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate. Sizes, cuts and shapes displayed via the images on the site cannot be guaranteed look the same on everyone, as each individual body is different and effect each individual piece differently.

Any subtle irregularities in colour or texture are intentional. Please follow the care label instructions to give your garment the best possible care. Please follow the Hat Care guide to give your hat the best possible care.